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News & magazines

How to cancel The New York Times

Cancel NYT online or by phone. Online tries to save you with a retention offer first — accept it if you're price-sensitive.

Online (you'll see retention offers):

  1. Sign in at nytimes.com → click your initials (top right) → My Account
  2. Click Manage SubscriptionCancel Subscription
  3. NYT shows several screens of retention offers — typically 50-75% off for 12 months, sometimes free access to specific products
  4. To actually cancel, scroll past each retention offer to Continue to Cancel
  5. Final confirmation. Access continues until the end of your billing period.

By phone (often faster + better deals): Call 1-800-591-9233 Mon-Fri 7am-10pm ET, weekends 7am-3pm ET. Tell the rep you want to cancel because the price has gone up. The retention scripts they have for phone are usually better than the website offers — expect at least 50% off for a year.

The retention math is real. The NYT regularly extends $5/month deals to people who threaten to cancel. If you'd pay $5/month, just call and ask — many users get this every renewal cycle.

Bundle vs standalone: All Access bundle includes Cooking, Games, Athletic, Wirecutter. If you're cancelling but use one of these specifically, downgrade to that single product instead — they're $5/month each.

Last verified: May 22, 2026

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